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Cable TV & Internet

Video and Cable Dispute Resolution Process

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Video and Cable Dispute Resolution Process

The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of Public Act 480 of 2006 - Uniform Services Local Franchise Act (the Act). Section 10 of the Act provides a video/cable dispute resolution process at the MPSC to be used by customers, providers, and franchise entities (municipalities). This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.

Click on the Michigan Public Service Commission Webpage for more video/cable information. This webpage includes information such as the complaint process, the Act, a current listing of active video/cable providers in Michigan, information for franchise entities, as we as other important information.

Customers have several options for filing video/cable complaints with the MPSC. You may file a complaint online, by telephone, fax, or mail. The below information is also found on their webpage.

Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI  48909
    Telephone: 800.292.9555
    Fax: 517.284.8200
    Online - refer to the video/cable webpage

The MPSC does not have authority regarding satellite television complaints or internet services. Customers should contact the Federal Trade Commission at 877.382.4357 or www.ftc.gov or the Michigan Attorney General's office at 877.765.8388 for these types of complaints.

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